Policies & Procedures
Effective January 1st, 2004 |
Ordering Information
When ordering by phone, fax, or mail, please specify:
1. Customer name and purchase order number
2. Shipping and billing address
3. Product number (if known)
4. Quantity desired
5. Pricing, if quoted by Sales Representative
6. Shipping instructions (exp. Overnight, 2nd day, Ground)
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Payment Terms:
Net 30. No shipments will be made to accounts with outstanding balances over 60 days.
Past due balances are subject to maximum interest charges allowed by the State of Arkansas.
First time orders must be paid with C.O.D. or Credit card. After the initial order,
the account will be set up as NET 30.
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Freight Policy:
- All orders will be charged UPS ground charges according to the weight and zone of pkg., rounded to the nearest whole dollar, with the minimum amount being $6.00.
- Orders less than $50.00 will be charged freight plus $5.00 handling fee.
- All orders will be shipped ground or delivered locally unless otherwise specified by customer at the time of order.
- FedEx shipping is available with a $6.00 processing fee applied plus freight charges.
- Delivery charge will now be $6.75.
- A $5.00 fee will be added to all drop ship orders in addition to Freight Charges
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Return Good Policy:
Goods must be returned within 90 days of the invoice date.
All accepted returns are subject to a 25% re-stocking fee.
Customer is responsible for all freight & Handling charges.
We must be notified of any damaged or missing product within 24 hrs of receipt of shipment.
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Repair Policy:
All repairs must be sent in with the following information:
- A purchase order must be sent with the item to be repaired.
- All repairs are subject to a $25.00 minimum charge.
- A description of the problem, contact person, and phone number MUST accompany paperwork.
- A request of an estimate must be specified on purchase order, if needed.
- All items to be repaired need to be cleaned and decontaminated and packed well for shipping.
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